Frequently Asked Questions
Everything you need to know about your Cozey Maison experience.
What is the standard shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for home decor and furniture?
We offer a 30-day return policy for most items in their original packaging. Please note that a restocking fee may apply to large furniture items, and shipping costs are non-refundable.
Do you offer international shipping?
Currently, Cozey Maison ships exclusively to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How can I track the status of my delivery?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
What should I do if my item arrives damaged?
Please inspect your order upon receipt. If an item is damaged or defective, contact our support team within 48 hours with photos of the damage so we can arrange a replacement or refund.